The Algemene Nederlandse Vereniging van Reisondernemingen (ANVR) is instituting legal proceedings against Royal Air Maroc because that airline refuses to refund flights cancelled due to corona.
Passengers with single airline tickets or package tours via the ANVR are entitled to a refund of non-executed flights by airlines. According to the ANVR, several airlines use improper excuses not to reimburse or wait far too long.
“Royal Air Maroc was given a few more days of grace by us to prevent the subpoena, but that did not yield the necessary result and so the subpoena was dropped,” said Walter Schut, deputy director of the ANVR.
Royal Air Maroc was not directly available for comment.
Patience is running out
ANVR reports that both consumers and travel agents are being affected by Royal Air Maroc’s refusal to refund airline tickets. For example, travel company Airtrade, which operates as an intermediary between airlines and the tour operators and travel agencies, is still waiting for an amount of 200,000 euros.
“And that only applies to us. In total it is probably a multiple of this amount”, says Airtrade director Jeroen Martron. He is therefore “very happy” that the ANVR is taking the step to court. “Our customers have run out of patience,” says Martron. “There was no other option and we are fully within our rights. They just have to turn that button. Period.”
According to ANVR director Schut, Royal Air Maroc is not the only airline that has a lawsuit hanging over its head. Also Aeroflot, El Al, Air Transat and a number of other airlines can expect a summons soon, according to Schut.